FAQ's

If you need help, we have a list of frequently asked questions and answers. Should your question not be answered below please contact us for further information. Click a question below to view the answer.

  • How can I change something in my order?

    • If you need to change something your order, please contact us immediately. We usually process orders within 4-6 hours, and once we have processed your order, we will be unable to make any changes.
  • How can I pay for my order?

    All payments are made through PayPal and we accept all major credit and debit cards for your convenience.

  • Can I track my order?

    Yes, you can track your order. After placing your order you will receive an order confirmation via email. When the order ships, you will receive an email with the tracking number and a link to track the order online with the carrier.

  • Can I return an item?

    Please visit our Delivery & Returns page for more information.

  • How long will my order take to be delivered?

    Delivery times will depend on your delivery option. Once payment is confirmed your order will be packaged. We offer 2 delivery options - Collect In Store for free or our 48 Hour UK Mainland Free Delivery (on orders placed before 4pm Monday to Friday).

  • Do I need an account and what are the benefits?

    You are not required to create an account. But, having an account provides an easier checkout process, the ability to view your previous orders and make a product return.